Visitor Elves
There are thousands of talented people working behind the scenes in tourism, hospitality, events and destination marketing. Are you one of them?
Join me, Kelly Ballard, as I chat with award-winning business owners and those making magic in attracting and delighting visitors in the West of England, UK.
If you're wanting to connect with and learn from others in the visitor economy, this show is for you.
For more information about me and the show, visit www.visitorelves.co.uk
Visitor Elves
EP. 46 Lorraine Jarvie - General Manager of Royal Crescent Hotel, Bath, talks luxury hotel management and Bridgerton
In my final episode of Series 3, I have a special guest, the wonderful and oh-so-stylish Lorraine Jarvie, General Manager of the Royal Crescent Hotel in Bath.
This hotel has a five-star (red) rating and is one of the top 2% in the country. With 40 bedrooms and 140 staff (180 during busy periods), the Royal Crescent is not only one of the West's most impressive hotels, it is also one of the ultimate jobs in the UK for a hotel manager.
In our conversation, we talk about:
- Lorraine's career and how she came to work at the Royal Crescent.
- The wonderful history of the hotel and how the Royal Crescent was one of Bath's roughest areas in the 1980s and 1990s.
- How the American and Middle Eastern markets are busy with the Chinese market definitely coming back.
- Types of guests willing to pay upwards of £1,100 for a junior suite.
- The impact of Bridgerton and film tourism on the hotel and Bath as a visitor destination.
- Getting trained staff to the service level required.
- Going into schools to talk about her job to inspire the next generation of hospitality recruits.
- The launch of a new set of toiletries with Jo Loves - the first hotel range in association with Jo Malone outside of London.
- The Golden Keys concierge team who can access pretty much anything their guests require in the UK - no one else has this status in the West Country.
- Her favourite places Iford Manor and Castle Farm, Midford.
It was such a pleasure chatting with Lorraine. My only issue was the sound quality of my microphone. I am so sorry.
Please stick with it, as Lorraine is who you most want to hear from, and she shares some wonderful insights into life as a General Manager in a luxury hotel.
Enjoy the episode.
This episode is sponsored by Hello Starling.
Hello Starling, is an award-winning Media Planning and Buying agency that specialises in delivering advertising campaigns with great results for visitor attractions and destinations.
They've worked with brands such as Bristol Zoo Project, Visit Shropshire, Visit Conwy, Visit Herefordshire and the National Tourism Office for Poland. If you want to be the centre of attention, visit hellostarling.com today.
Find out more about the marketing strategy and mentoring services with the Visitor Elves.
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